Removals Enfield Service Terms and Conditions

These Terms and Conditions set out the basis on which Removals Enfield provides removal, packing, storage, and associated services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following words have the meanings set out below:

1.1 "Company" means Removals Enfield, the provider of the services described in these terms.

1.2 "Customer" means the individual, business, or organisation that requests and/or pays for the services.

1.3 "Services" means any removal, packing, loading, unloading, transportation, storage, or related services that the Company agrees to supply.

1.4 "Goods" means the items and personal property that are the subject of the Services.

1.5 "Contract" means the agreement between the Customer and the Company incorporating these Terms and Conditions and any written quotation or confirmation issued by the Company.

2. Scope of Services

2.1 The Company provides domestic and commercial removal and related services, including packing, loading, transportation, unloading, and storage, primarily in and around the Enfield area and to and from other locations in the United Kingdom.

2.2 The precise scope of the Services, including any additional services such as packing materials, dismantling, reassembly, and storage, will be set out in the quotation or booking confirmation provided to the Customer.

2.3 Any services not expressly included in the written quotation or booking confirmation are excluded and will only be provided if separately agreed in writing and may incur additional charges.

3. Booking Process

3.1 All bookings are subject to availability and to acceptance by the Company. The Company reserves the right to refuse or decline any booking at its discretion.

3.2 The Customer may request a quotation by providing full and accurate information regarding the collection and delivery addresses, access conditions, floors and lifts, approximate volume or inventory of Goods, special handling requirements, and preferred dates.

3.3 Any quotation issued by the Company is based on the information provided by the Customer and is not binding if that information is incomplete, inaccurate, or changes. The Company reserves the right to amend the quotation or apply additional charges if the actual work differs from the assumptions used to prepare the quotation.

3.4 A booking is only confirmed when the Customer has formally accepted the quotation or service proposal and the Company has issued a written booking confirmation, which may be sent by electronic means.

3.5 The Customer is responsible for checking the booking confirmation and must notify the Company promptly of any errors or discrepancies. If no such notification is received, the Services will be provided in accordance with the details set out in the booking confirmation.

4. Customer Obligations

4.1 The Customer must ensure that the Company has suitable access to the collection and delivery addresses, including suitable parking arrangements for vehicles. Any parking permits, dispensations, or related permissions must be obtained by the Customer unless otherwise agreed.

4.2 The Customer must ensure that Goods are properly prepared for removal, including secure packing where the Customer has opted to pack. Fragile or delicate items must be clearly marked and declared to the Company.

4.3 The Customer must not request the removal or transport of any items that are illegal, hazardous, explosive, flammable, perishable, or otherwise unsuitable for transport or storage. This includes, but is not limited to, gas cylinders, firearms, ammunition, controlled substances, cash, precious stones, and high-value documents.

4.4 The Customer must be present or represented at the collection and delivery addresses at the agreed times to ensure access, confirm the items to be moved, and sign any relevant documentation.

4.5 The Customer is responsible for ensuring that Goods are ready to be moved at the time of collection and that any required disconnection of appliances or fixtures, other than those expressly agreed to be carried out by the Company, has been completed.

5. Payments and Charges

5.1 The charges for the Services will be set out in the quotation or booking confirmation. Unless otherwise stated, all amounts are expressed in pounds sterling.

5.2 The Company may require a deposit or full payment in advance to secure the booking. Details of any required deposit and payment schedule will be communicated at the time of booking.

5.3 Any remaining balance is payable on or before completion of the Services, unless otherwise agreed in writing. The Company reserves the right not to unload or release Goods until payment has been received in full.

5.4 If the Customer fails to make any payment when due, the Company may charge interest on the overdue amount at the statutory rate, accruing on a daily basis until payment is received in full.

5.5 Additional charges may apply where:

a) there are delays caused by the Customer, including waiting time beyond what was reasonably anticipated;
b) access is restricted or requires additional labour or equipment;
c) the volume or nature of Goods exceeds that initially declared;
d) extra services are requested or required on the day of the move or during storage.

5.6 Where storage services are provided, charges for storage will be invoiced in advance, typically on a recurring period basis, and must be paid by the due date to retain continued access to and storage of the Goods.

6. Cancellations and Postponements

6.1 The Customer may cancel or postpone the Services by providing notice to the Company. All cancellations and postponements are subject to the following conditions.

6.2 If the Customer cancels more than a specified number of working days before the scheduled service date, any deposit paid may be refunded or credited, subject to a reasonable administrative charge. The applicable period and any associated charges will be set out in the quotation or booking confirmation.

6.3 If the Customer cancels within a shorter notice period, the Company reserves the right to retain some or all of the deposit and may charge a cancellation fee reflecting the time reserved, resources allocated, and any loss incurred.

6.4 If the Customer postpones the Services, the Company will endeavour to offer an alternative date, subject to availability. Additional charges may apply where the postponement occurs within a short notice period or results in increased costs to the Company.

6.5 The Company may cancel or postpone the Services where:

a) the Customer has not provided required information or payment;
b) access is unsafe or unsuitable;
c) weather or other circumstances beyond the Company’s control make it unsafe or impractical to proceed; or
d) the Customer is in breach of these Terms and Conditions.

6.6 Where the Company cancels due to circumstances within its control, the Customer will be offered a refund of any monies paid for the affected Services or an alternative date. The Company will not be liable for any consequential or indirect losses arising from such cancellation.

7. Insurance and Liability

7.1 The Company will exercise reasonable care and skill in providing the Services and handling the Goods. However, the Customer is responsible for ensuring that adequate insurance cover exists for the Goods during removal and storage.

7.2 The Company’s liability for loss of or damage to Goods, howsoever arising, will be limited to a reasonable amount per item or per consignment, as set out in the quotation or booking confirmation, unless a higher level of cover has been expressly agreed in writing and any additional premium has been paid.

7.3 The Company will not be liable for:

a) loss or damage arising from wear and tear, inherent defect, pre-existing damage, or insufficient packing by the Customer;
b) loss of or damage to fragile items, including glass, china, electronics, or similar, where such items have not been professionally packed by the Company;
c) any loss of data or records contained on computers, hard drives, or other electronic media;
d) any purely financial loss, loss of profit, loss of use, or indirect or consequential loss of any kind.

7.4 The Customer must inspect the Goods as soon as reasonably possible after completion of the Services and notify the Company in writing of any visible loss or damage within a reasonable time period. Failure to provide such notification may affect the ability to investigate and process any claim.

7.5 Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by its negligence, for fraud, or for any other liability that cannot lawfully be excluded or limited.

8. Excluded Items and Special Risks

8.1 The Company will not accept responsibility for the removal or storage of:

a) jewellery, watches, precious metals, valuable collections, or works of art of exceptional value;
b) important documents, including passports, title deeds, bonds, or securities;
c) perishable items, plants, or living creatures;
d) items described in clause 4.3 as hazardous, illegal, or unsuitable.

8.2 If such items are included without the Company’s knowledge or consent, the Company will have no liability whatsoever for their loss or damage, and the Customer will be responsible for any resulting loss, damage, or regulatory consequences.

9. Waste and Environmental Regulations

9.1 The Company operates in compliance with applicable waste and environmental regulations. Certain unwanted items may need to be treated as waste and disposed of accordingly.

9.2 The Company is not obliged to remove or dispose of any waste unless this has been expressly agreed as part of the Services. Where waste removal is included, it will be carried out in accordance with relevant regulations and may be subject to additional charges.

9.3 The Customer must not request the Company to dispose of hazardous, clinical, or controlled waste, including chemicals, solvents, paints, oils, asbestos, or electrical items where specific disposal rules apply, unless the Company has expressly agreed and is licensed or authorised to do so.

9.4 The Customer is responsible for any fines, penalties, or costs arising from the inclusion of prohibited waste or materials in Goods provided for removal or disposal, whether or not the Company was aware of their presence.

10. Storage Conditions

10.1 Where the Company provides storage, Goods will be stored in suitable premises or containers selected at the Company’s discretion, taking into account practical and safety considerations.

10.2 The Customer must not store any items that are prohibited under these Terms and Conditions. The Company reserves the right to refuse or remove any items that are unsafe, illegal, or unsuitable for storage.

10.3 Storage charges must be kept up to date. The Company may exercise a lien over Goods in storage for unpaid charges and may, after giving reasonable notice, sell or otherwise dispose of Goods to recover outstanding sums and reasonable costs.

10.4 Access to Goods in storage will be by appointment and may be subject to reasonable administration charges, depending on the nature and frequency of access required.

11. Delays and Events Beyond Control

11.1 The Company will use reasonable efforts to adhere to agreed dates and times but cannot guarantee precise timings. Time shall not be of the essence in relation to the performance of the Services unless expressly agreed in writing.

11.2 The Company will not be liable for any delay or failure to perform its obligations where such delay or failure results from events beyond its reasonable control, including but not limited to severe weather, road closures, traffic incidents, mechanical breakdowns, strikes, or other industrial disputes, public emergencies, or acts of authorities.

12. Complaints and Dispute Resolution

12.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that it can be investigated and, where appropriate, remedied.

12.2 The Company will use reasonable efforts to resolve complaints promptly and fairly. The Customer is expected to co-operate in providing information or evidence relevant to the complaint.

13. Privacy and Data

13.1 The Company will collect and use personal data provided by the Customer solely for the purposes of administering bookings, delivering the Services, handling payments, and complying with legal obligations.

13.2 The Company will take reasonable steps to protect personal data against unauthorised access, loss, or misuse and will only retain such data for as long as reasonably necessary.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions and any Contract entered into with the Company shall be governed by and construed in accordance with the laws of England and Wales.

14.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Services, or any Contract, including any non-contractual disputes or claims.

15. General Provisions

15.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

15.2 No waiver by the Company of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach of the same or any other provision.

15.3 The Customer may not assign or transfer any of their rights or obligations under the Contract without the prior written consent of the Company.

15.4 These Terms and Conditions, together with any quotation or booking confirmation, constitute the entire agreement between the Customer and the Company in relation to the Services and supersede any prior representations, statements, or agreements, whether written or oral.